Cybersecurity Incident Reporting
At all USG organizations, management must investigate incidents involving loss, damage, misuse of information assets, or improper dissemination of information. All USG organizations are required to report cybersecurity incidents consistent with the security reporting requirements as noted in Section 5.3 and 5.10 of the Information Technology Handbook.
Cybersecurity “events” of interest are any questionable or suspicious activity that could threaten the security objectives for critical or sensitive data or infrastructure. They may or may not have criminal applications.
Cybersecurity “incidents” are violations or imminent threat of violation of cybersecurity policies, acceptable use policies, or standard cybersecurity practices, which may include, but are not limited to:
- Widespread infections from virus, worms, Trojan horse or other malicious code;
- Unauthorized use of computer accounts and computer systems;
- Unauthorized, intentional or inadvertent disclosure or modification of sensitive/critical data or infrastructure;
- Intentional disruption of critical system functionality;
- Intentional or inadvertent penetration of firewall;
- Compromise of any server, including Web server defacement or database server;
- Exploitation of other weaknesses, known or unknown;
- Child pornography;
- Attempts to obtain information to commit fraud or otherwise prevent critical operations or cause danger to state or system or national security;
- Violations of state or USG security policies or standards that threaten or compromise the security objectives of state or USG data, technology, or communications systems; and,
- Any violation of the “Appropriate Use Policy.” (IT Handbook 5.2.1)
Time is critical. In the event of a cybersecurity event or incident concerning sensitive organizational or personal data, immediately report the event or incident by calling the USG Service Center. at 706-583-2001, or 1-888-875-3697 (Toll free within ߲) or by emailing the USG Service Center. The USG Service Center is available 24 hours a day, seven days a week.
Thank you for your support.
Organization | Phone | Email/URL |
---|---|---|
University System Office | Helpdesk: 706-583-2001 | Helpdesk@usg.edu |
߲ Public Library Service | GPLS InfoSec: 404-235-7206 | infosec@georgialibraries.org |
Abraham Baldwin Agricultural College | Tech Support: 229-391-5400 | techsupport@abac.edu |
Albany State University | Helpdesk: 229-430-4909 | helpdesk@asurams.edu |
Atlanta Metropolitan State College | Helpdesk: 404-756-4052 | abuse@atlm.edu |
Augusta University | IT Help Desk: 706-722-9237 | 72CYBER@augusta.edu |
Clayton State University | IT Helpdesk: 678-466-4357 | thehub@clayton.edu |
College of Coastal ߲ | Helpdesk: 912-279-5760 | Helpdesk@ccga.edu |
Columbus State University | UITS Help Desk: 706-507-8199 | helpdesk@columbusstate.edu |
Dalton State College | Service Desk: 706-712-8213 | servicedesk@daltonstate.edu |
East ߲ State College | Helpdesk: 478-289-2004 | abuse@ega.edu |
Fort Valley State University | IT Helpdesk: 478-825-6228 | ithelpdesk@fvsu.edu |
߲ College & State University | Serve Help Desk: 478.445.7378 | serve@gcsu.edu |
߲ Gwinnett College | Technology Helpdesk: 678-407-5611 | helpdesk@ggc.edu |
߲ Highlands College | Helpdesk: 706-295-6775 | rt@highlands.edu |
߲ Institute of Technology | IT Helpdesk: 404-894-7173 | soc@gatech.edu |
߲ Southern University | my TechSupport: 912-478-2287 | helpdesk@georgiasouthern.edu |
߲ Southwestern State University | Tech Support: 229-931-2074 | techsupp@gsw.edu |
߲ State University | Help Center: 404-413-4357 | help@gsu.edu |
Gordon State College | Gordon State College | helpstar@gordonstate.edu |
Kennesaw State University | KSU Service Desk: 470-578-6999 | service@kennesaw.edu |
Middle ߲ State University | Helpdesk: 478-471-2860 | https://help.mga.edu |
Savannah State University | Helpdesk: 912-358-4357 | servicedesk@savannahstate.edu |
South ߲ State College | Helpdesk: 912-260-4317 | abuse@sgsc.edu |
University of ߲ | EITS Helpdesk: 706-542-3106 | abuse@uga.edu |
University of North ߲ | Helpdesk: 706-864-1922 | helpdesk@ung.edu |
University of West ߲ | Service Desk: 678-839-6587 | servicedesk@westga.edu |
Valdosta State University | VSU Solutions Center: 229-245-4357 | solutions@valdosta.edu |